Delivering Quality Service

Delivering Quality Service published by Free Press, New York, NY, 1990. 1st Edition 3rd Printing. Hardbound, Paper DJ. Size 8vo (up to 9-1/2'' tall). Condition: Good in Good DJ. Notes in ink inside front cover, on DJ and in some margins. Some text underlined in ink. 226 Pgs. ISBN 0029357012. LCCN 89-23592. Balance Customer Perceptions and Expectations. By Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry. Description text copyright 2002 BooksForComfort. Item ID 5557.